The Wind & Weather Quality, Service and Value Guarantee:
Examine your purchase in the privacy and convenience of your own home or workplace, knowing that it comes with a 30-day (unless otherwise stated) return privilege for a refund of the purchase price of any item(s) returned. (Excludes shipping, handling and insurance).
Return Policy:
For a return on an order that shipped on or before 8/12/24:Please follow this link: https://return.windandweather.com
For a return on an order placed 8/13/24 or after and under $500: You may contact us at https://www.windandweather.com/contact-us or call 1-888-333-5069 to obtain a pre-paid return label. If you use the pre-paid label, no postage is required. Exchanges are FREE unless the item includes additional S&H charges! For product returns requesting a refund, the $12.50 shipping fee will be deducted from your refund. No postage will be deducted if returned on your own, not using the pre-paid label.
For a return on an order placed 8/13/24 or after and over $500: Returns over $500 will require a Return Authorization number. This number can be obtained from our Customer Service Department. You may contact us at https://www.windandweather.com/contact-us or call 1-888-333-5069 to obtain your return authorization number and to obtain a pre-paid return label. If you use the pre-paid label, no postage is required. Exchanges are FREE unless the item includes additional S&H charges! For product returns requesting a refund, the $12.50 shipping fee will be deducted from your refund. No postage will be deducted if returned on your own, not using the pre-paid label.
Please note that personalized items, food and live plants are nonreturnable.
Returning Large Items Delivered by Common Carrier
Before signing the bill of landing: Please inspect your merchandise presented by the trucking company. If there is obvious damage to the merchandise, please document this damage on the bill of lading before the driver leaves. Any package defects such as tears, punctures, crushing, water damage or placement of the item wrong end up may indicate concealed damage. Please keep all packaging until you have determined the order is acceptable.
During delivery: If you see obvious damage you may refuse the shipment and note the reason for the refusal on the delivery paperwork. Call us at 1-888-333-5069 to arrange for a replacement. You will not be charged for shipping and handling on your replacement order.
After you have accepted delivery: If you discover a problem, call us at 1-888-333-5069. We may be able to resolve the problem without a return. Please retain all packing material and boxes until you have verified the satisfactory condition of your purchase. If you do need to return or exchange a large item, call us and we'll arrange for it to be picked up by a freight company.
Store Credit expires after one year except where state law dictates otherwise.
Store Credit is only available to use on future orders, through call-in only.
If you are returning on your own, please add postage and send your return to:
Wind and Weather
c/o BIBO-Returns
7021 Wolftown Hood Rd, Docks 15-17
Madison, VA 22727